Parts Associate

Los Angeles, CA

Position....................... Parts Associate

Department……………..  Parts & Accessories

Supervisor……………….  Parts & Accessories Manager

 

About Us

Welcome to California Harley-Davidson, a small family operated dealership that has been in business in the South Bay for more than 45 years. Since its inception, California Harley-Davidson has been a recognizable landmark on the southern stretch of Pacific Coast Highway and a popular destination for both locals and tourists alike.

 

The employees at California Harley-Davidson are genuine Harley-Davidson people who create a fun, friendly, and inviting atmosphere for all veteran, novice, and non-riders who walk through the door.

 

The world of motorcycling is a relatively small one. Our club is elite and our commitment to one another is unquestioned. This is what we mean when we say, “Welcome to the family.” Hence our motto: People, Passion & Pistons. Join our family and kick start your career in high gear today!

 

Key Result Areas

  • Retail Sales of Parts & Accessories
  • Customer Service
  • Clean and Efficient Parts & Accessories Environment

 

Major Duties and Responsibilities

Retail Sales of Parts & Accessories

  • Provide prompt and accurate service at cash register.
  • Assist Parts & Accessories Manager with attaining retail sales plans in Parts & Accessories.
  • Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
  • Assist with set-up, organization, and staging of special events such as Open Houses, of HOG activities, Performance Workshops, etc.
  • Create well-organized presentations that appeal to our customers.
  • Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
  • Continuously maintain showroom product availability by stocking shelves and displays.
  • Maintain update customer mailing lists.
  • Attend training sessions to keep current with merchandising and inventory control issues.

Customer Service

  • Provide excellent customer service to all customers.
  • Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts & Accessories.
  • Greet customers immediately, in a courteous and friendly manner.
  • Develop and share knowledge of all Parts & Accessories merchandise, parts history, and motorcycle service.
  • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly and courteously.
  • Point out any sales, specials, and new merchandise. Offer additional products that may compliment the customer purchase.
  • Assist customers with determination of Parts & Accessories requirements and research merchandise in catalogues.
  • Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Clean & Efficient Parts & Accessories Environment

  • Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
  • Ensure merchandise displays are stocked, clean, and appealing to customers.
  • Maintain updated customer mailing lists.
  • Become familiar and efficient with all phases of the computer system required for P&A management.

Other Duties

  • As assigned

Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Be prompt and available for flexible scheduling.
  • Review all P.A.C.E. tapes and attend training sessions to keep current with P&A merchandising and inventory control topics as assigned by the Parts Manager.
  • Demonstrate a professional approach to customer service.
  • Accept direction, follow instructions, and work well with other people.

Qualifications & Job Requirements

  • Must have ability to get along with a broad customer base.
  • Knowledge and experience with servicing Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with Point-of-Sale and computerized inventory systems or the ability to quickly learn.
  • Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.

 Benefits of working with us:

  • Health benefits
  • Insurance plans
  • Paid vacation/ time off
  • Vehicle purchase discounts
  • Discounts on merchandise, parts, gear & service
  • Riding Academy Courses - learn to ride
  • Fun work atmosphere – we work hard and play harder