Receptionist/ Customer Service Representative

Los Angeles, CA

Position....................... Customer Service/ Receptionist

Department……………..  Administration

Supervisor……………….  Marketing Manager

About Us

Welcome to California Harley-Davidson, a small family operated dealership that has been in business in the South Bay for more than 45 years. Since its inception, California Harley-Davidson has been a recognizable landmark on the southern stretch of Pacific Coast Highway and a popular destination for both locals and tourists alike.

The employees at California Harley-Davidson are genuine Harley-Davidson people who create a fun, friendly, and inviting atmosphere for all veteran, novice, and non-riders who walk through the door.

The world of motorcycling is a relatively small one. Our club is elite and our commitment to one another is unquestioned. This is what we mean when we say, “Welcome to the family.” Hence our motto: People, Passion & Pistons. Join our family and kickstart your career in gear today!

Summary Description

As our receptionist, you must have great communication and customer service skills. We are seeking a detail oriented, enthusiastic self-starter with excellent phone etiquette and the desire to help. You must be a team player. Ideal candidate is driven to succeed, learn and grow in the motorcycle industry.

 Key Result Areas

  • Customer Service
  • Administration

Major Duties and Responsibilities

Customer Service

  • Greet and assist in-store customers, in a courteous and friendly manner, answering their inquiries and directing them to correct departments.
  • Answer and direct incoming phone calls in courteous, prompt and professional manner.
  • Ask questions to field calls to correct department/personnel.
  • Transfer and take messages as needed.
  • Understand the basic products/services we offer to answer and assist general inquiries.
  • Answer basic questions about upcoming events/promotions.

Administration

  • Provide high quality assistance to office personnel to ensure a smooth running and productive office environment.
  • Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer.
  • Receive deliveries; distribute incoming mail to business office.
  • Take inventory of front desk supplies and restock as needed.

Other Duties

  • Assist the Office Manager, GM and all departments with various duties as needed.

 Supervisory Responsibilities

  • No Supervisory Responsibilities.

 Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.

 Qualifications & Job Requirements

  • Must have the ability to get along with a broad customer base.
  • Must be a team player, eager and happy to help.
  • Must maintain a professional appearance.
  • Maintain reception area and all common areas in a clean and tidy manner at all times.
  • Basic knowledge of how to operate standard office equipment, including a computer, a copy machine, and printer.
  • 1-2 years' experience as a receptionist or in customer service preferred.

 Physical Demands

  • Frequently works on a computer or doing other “close vision” work.

Working Conditions

  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.

Benefits of working with us:

  • Health benefits
  • Insurance plans
  • Paid vacation/ time off
  • Vehicle purchase discounts
  • Discounts on merchandise, parts, gear & service
  • H-D paid training
  • Riding Academy Courses - learn to ride
  • Fun work atmosphere – we work hard and play harder